Privacy Policy

Our Privacy Policy

Silver Telecom takes very seriously its responsibility to protect your personal and financial information. We operate under strict privacy guidelines outlined by the Federal Governments Privacy Act (see www.privacy.gov.au)

Personal Information

In order to conduct business there is certain information that Silver requires from members such as your name, address, telephone numbers and payment details along with any survey responses or information supplied for competitions you choose to enter.

Use of Personal Information

There are a number of reasons Silver requires this information:

  1. To supply services to our members
  2. To enable us to communicate with members
  3. To identify members when they contact Silver
  4. For billing-related reasons including debt collection
  5. To inform members of any changes/ improvements/ additions to our service offerings.

Protection of Personal Information

Silver collects and stores information in electronic and/or hardcopy formats. Stringent measures are taken, in accordance with Government legislation, to guarantee that all information provided is kept confidential and secure. Provisions are in place to ensure that members' accounts are only viewable by those personnel within the organisation that have the appropriate security clearance.

Disclosure of Personal Information

Under no circumstances will Silver sell members' information. The only time information is disclosed to a third party is when it is integral to the provision of services or if Silver is required to do so by law. In both cases these entities meet with strict guidelines to preserve members' privacy. Our third party suppliers will not contact Silver members unless expressly requested to do so by the member themselves.

Changes to Privacy Policy

Silver is committed to enhancing our members experience through enhancements to existing services and investment in new technologies. As such we will update our Privacy Policy as necessary. Any changes to our privacy policy will be communicated to members via email or in our quarterly Silver newsletter and will be viewable on this page.

Silver Privacy Officer

If you have any questions in regards to Silver's Privacy Policy please do not hesitate to contact our Privacy Officer via email: info@silvertelecom.com.au or letter:

The Silver Privacy Officer
Silver Telecom Pty Ltd
PO Box 162
Bond University
Queensland 4229

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